Cohere brings email, chat, and social into a single shared inbox so your team replies faster, never double-replies, and never loses a thread again.
Powering support teams at
Everything a support team needs to triage, reply, and collaborate, without the chaos of shared logins or CC chains.
Email, live chat, and social DMs land in a single queue, so nothing falls through the cracks between tools.
Internal notes, @mentions, and collision detection mean your team never sends two different answers to one customer.
Response time, resolution rate, and CSAT, tracked per agent and per channel, without a separate analytics tool.
Route by topic, escalate by SLA, and auto-tag tickets with simple rules, no engineer required to set them up.
SOC 2 Type II, SSO, and role-based permissions, so sensitive customer data stays exactly where it should.
Native integrations with the CRM, billing, and product tools you already use, plus an open API for the rest.
No migration project, no consultants. Connect your channels and your team is replying from Cohere the same day.
Link your support email, live chat widget, and social accounts in a few clicks.
Add agents, set roles, and build routing rules so the right ticket reaches the right person.
Everyone works from one shared view, with shared context on every conversation.
We cut our average first response time in half in the first month. Cohere didn't just organise our inbox, it changed how the whole team works together.
Every plan includes the shared inbox core. Upgrade when you need more automation and reporting depth.
For small teams getting their first shared inbox off the ground.
For growing teams that need automation, live chat, and routing.
For larger support orgs that need security, SSO, and an SLA.
Start a free 14-day trial. No credit card required, and your whole team can join from day one.