Every customer message,
one calm inbox.
Cohere brings email, chat, and social into a single shared inbox — so your team never duplicates work, drops a ticket, or loses context again.
Trusted by support teams at
Built for teams who answer at scale
Everything your support team needs to triage, collaborate, and resolve — without leaving the inbox.
Unified shared inbox
Pull in email, live chat, and social DMs so nothing falls through the cracks and no one replies twice.
Built-in collaboration
Internal notes, @mentions, and live typing indicators let your team coordinate without leaving the thread.
Smart auto-routing
Rules-based assignment routes every conversation to the right teammate, instantly and automatically.
Real-time analytics
Track response time, resolution rate, and CSAT across every channel from one live dashboard.
Saved replies & snippets
Answer common questions in one click with shared, team-wide templates that stay on brand.
Enterprise-grade security
SOC 2 Type II, SSO, and granular permissions keep your customer data safe by default.
Up and running in an afternoon
No migrations, no IT tickets. Connect your channels and start replying as a team in minutes.
Connect your channels
Link your support email, chat widget, and social accounts in just a few clicks.
Set your routing rules
Define who sees what — by topic, language, priority, or workload, automatically.
Reply together
Your team collaborates in real time on every conversation, from first reply to resolution.
Cohere cut our average response time in half and finally gave our support team one place to actually work together. We can't imagine going back to separate inboxes.
Simple plans that grow with your team
Start free for 14 days. No credit card required. Cancel any time.
Starter
For small teams getting organized.
- Shared inbox (up to 3 channels)
- Internal notes & mentions
- Saved replies
- Basic reporting
Growth
For teams scaling their support.
- Unlimited channels
- Smart auto-routing rules
- Real-time analytics dashboard
- SLA management
- Priority support
Enterprise
For large, complex support orgs.
- Everything in Growth
- SSO & advanced permissions
- Dedicated success manager
- Custom data residency
- 99.9% uptime SLA
Give your team one inbox, finally.
Join 1,200+ support teams who replaced their cluttered shared mailbox with Cohere.