Cohere brings every support conversation into one shared workspace so your team can triage, assign, and resolve faster - without the chaos of forwarded emails.
Stop juggling tabs and chasing down context. Cohere keeps your whole team aligned from the first message to the final resolution.
Every email, chat, and reply lives in one threaded view. No more hunting through CC chains or asking "who replied to this?"
Route tickets to the right agent automatically by skill, workload, or account ownership. Balance queues in real time as volume shifts.
Cohere drafts contextual replies based on your playbook and conversation history. Your agents review and send - never start from blank again.
Leave private notes for teammates right inside the thread. @-mention anyone to pull them in for a second opinion - no side channels needed.
See when a teammate is already typing a reply. No more accidental duplicate responses that confuse customers and waste agent time.
Set SLA targets per tier and get early warnings before you breach. Escalation rules fire automatically when deadlines approach.
No lengthy onboarding, no professional services required. Connect your inbox, invite your team, and start closing tickets the same day.
Forward your support email to Cohere and connect optional channels like chat or social. All inbound conversations land in one queue instantly - no code required.
Invite agents, create skill groups, and configure routing rules in minutes. Cohere maps your existing support structure - you are not starting from scratch.
Close your first tickets, then use the built-in analytics to spot patterns, identify bottlenecks, and steadily drive down response times week over week.
We went from a seven-person team drowning in a shared Gmail account to a proper support operation in two days. Cohere is the first tool that actually matched how we work instead of forcing us to adapt to it.
One price per seat, all features included at every tier. No per-conversation fees, no surprise overages.
For small teams getting their first shared inbox off the ground.
For growing teams that need smart routing, AI suggestions, and SLA management.
For large teams needing custom contracts, SSO, and dedicated infrastructure.
Join over 18,000 support agents who have replaced the chaos of shared Gmail with something that actually works.