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Shared inbox for support teams

Every customer reply, in one place.

Cohere brings email, chat, and social support into a single shared inbox - so your team can see who is handling what, reply faster, and never drop a conversation again.

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Priya Raman

Re: Can't export my report

Open

Hey! Every time I click export the page just hangs. I'm on the Pro plan if that helps.

Internal note - Sam: known issue on Safari, fix shipping today. Pulling her account now.

Thanks Priya - we've reproduced it and a fix is going out within the hour. I'll ping you the moment it's live.

Reply to Priya...

3 agents online0 collisions today

Trusted by support teams at fast-growing companies

Northwind Lumen Quadra Vertex Meridian Oribit

Built for teams

Everything your team needs to reply as one

Stop forwarding emails and pasting into Slack. Cohere gives every conversation an owner, a history, and the context to close it.

Live collision detection

See in real time when a teammate is reading or typing a reply, so two agents never answer the same customer twice.

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Internal notes & @mentions

Loop in a colleague right inside the thread with private notes and mentions the customer never sees. Context stays put.

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Rules that route themselves

Auto-assign by topic, tag, or VIP status, set SLAs, and trigger canned replies. Routine work clears itself before anyone sees it.

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How it works

Up and running in three steps

No migration project, no consultants. Connect your channels and start replying together the same afternoon.

Connect your channels

Forward your support email and link chat, WhatsApp, and social accounts. Every message lands in one shared inbox.

Invite your team

Add agents, set roles, and create routing rules so each conversation reaches the right person automatically.

Reply as one

Assign, collaborate with notes, and resolve - while Cohere tracks response time, workload, and CSAT for you.

Support teams move faster on Cohere

Numbers from teams in their first 90 days.

Faster first response

More tickets per agent

Customer satisfaction

Teams onboard

We replaced a tangle of forwarded emails and Slack threads with Cohere. Our team now answers twice as fast, and nothing falls through the cracks - even on our busiest days.

Maya Okafor Head of Customer Support, Northwind

Pricing

Simple pricing that scales with you

Every plan includes the shared inbox, collision detection, and unlimited conversations. Pay per agent, cancel anytime.

Starter

For small teams getting their support in one place.

$15/ agent / mo

Billed annually, or $19 monthly

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2 shared inboxes
Email & live chat
Internal notes & mentions
Basic reporting

Bring your whole support team into one inbox

Start free in minutes. Invite your team, connect your channels, and reply as one today.

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14-day free trial - no credit card required - cancel anytime