Cohere turns email, chat, and social into a single shared inbox. Assign conversations, leave private notes, and reply together without forwarding, CC chains, or duplicate answers.
Trusted by support teams at growing companies
Stop juggling a personal inbox, a chat tool, and a spreadsheet. Cohere brings every customer conversation into one place your whole team can see.
Email, live chat, and social messages land in a single queue. Everyone sees the same conversations, so nothing slips through the cracks.
Assign a conversation to the right person, tag a teammate, and leave private notes the customer never sees. No more forwarding threads.
See who's viewing and typing in real time. Cohere warns you before two people answer the same customer twice.
Answer common questions in one click. Build a library of canned replies and multi-step macros that apply tags, assign, and reply at once.
Track first-response time, resolution time, and volume by channel. Spot where the queue backs up before customers feel it.
SSO, role-based access, and full audit logs. Your customer data stays encrypted in transit and at rest, with SOC 2 controls.
Plug in your support email, chat widget, and social accounts in a few clicks. Cohere imports open conversations so you start with full context.
Add teammates, set roles, and create routing rules so the right conversations reach the right people automatically.
Reply, assign, and collaborate from one queue. Watch first-response times drop and your backlog clear.
We went from a chaotic shared mailbox to a queue the whole team trusts. First-response time dropped by half in the first month, and nobody answers the same customer twice anymore.
Every plan includes unlimited conversations and contacts. Pay per agent, cancel anytime.
Start your free 14-day trial today. No credit card, no setup fees, cancel whenever you like.