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New AI reply drafts, now in every plan

Customer support that feels like one calm team

Cohere brings every email, chat, and social message into a single shared inbox - so your team can assign, reply, and resolve together without stepping on each other or losing the thread.

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No credit card required · 14-day trial · Set up in minutes

Trusted by support teams at fast-growing companies

Why teams switch

Everything your team needs to reply as one

Stop forwarding emails and pasting screenshots into chat. Cohere gives every agent the full picture and the tools to act on it together.

One shared inbox

Email, live chat, and social land in a single queue. Assign owners, leave private notes, and see who is already replying before you double up.

Explore the inbox

AI reply drafts

Cohere drafts an on-brand reply from your past answers and help docs. Edit a line, send in a click, and resolve common questions in seconds.

See AI drafting

Workflows & routing

Auto-assign by topic, set SLA timers, and trigger follow-ups with simple rules. The right conversation reaches the right person, every time.

Build a workflow
How it works

Up and running in three steps

No migration project, no consultant. Connect your channels and your team is replying together the same afternoon.

1 · Connect your channels

Link your support email, website chat widget, and social accounts. It takes a few clicks and no code.

2 · Invite your team

Add teammates, set roles, and create assignment rules so conversations route themselves to the right person.

3 · Reply together

Watch your queue come together in one place. Resolve faster, never drop a thread, and keep customers genuinely happy.

By the numbers

Support teams move faster on Cohere

A snapshot from teams in their first 90 days after switching their queue to one shared inbox.

0%
Faster first response time
0x
More tickets resolved per agent
0%
Average customer satisfaction
0
Saved per agent each week
"We went from three inboxes and a chaotic chat channel to one calm queue the whole team works from. Our first response time dropped by half in the first month, and nothing slips through anymore."
Sara Vance Head of Customer Support, Northwind Co
Pricing

Simple pricing that scales with your team

Per agent, billed monthly. No setup fees, no per-message charges. Every plan includes the full shared inbox.

Starter
For small teams getting their support out of personal inboxes.
$19/ agent / mo
Billed monthly · up to 5 agents
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Includes
  • Shared inbox for email & chat
  • Assignments & private notes
  • Saved replies & tags
  • Basic reports
Most popular
Growth
For growing teams that want automation and AI on every reply.
$39/ agent / mo
Billed monthly · up to 25 agents
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Everything in Starter, plus
  • AI reply drafts & summaries
  • Workflows, routing & SLAs
  • Social & messaging channels
  • Advanced analytics dashboard
  • Integrations & open API
Business
For larger teams that need control, security, and support.
$69/ agent / mo
Billed monthly · unlimited agents
Talk to sales
Everything in Growth, plus
  • SSO & SAML, audit logs
  • Roles & granular permissions
  • 99.9% uptime SLA
  • Dedicated success manager
14-day free trial on every plan. No credit card needed. Cancel anytime.

Bring your whole support team into one inbox

Start your free 14-day trial today. Connect your channels, invite your team, and feel the difference by this afternoon.

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No credit card required · Free onboarding · Cancel anytime