Shared inbox for support teams

One inbox where your whole team answers as one.

Cohere brings every support conversation - email, chat, and social - into a single shared inbox. Assign, collaborate, and reply together, without anyone stepping on each other's toes.

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14-day free trial. No credit card. Set up in minutes.
app.cohere.io / inbox

All open conversations

RW
Rachel Wong2m
Hi - my export keeps timing out on large...
Assigned to Maya
JT
James Tran14m
Thanks, that fixed it. One more question...
Open
SP
Sofia Park1h
Can we upgrade to the team plan mid...
Snoozed
DK
Devon is replying
Resolved in 4mFirst response time
No collisions3 agents, 1 thread

Trusted by support teams at fast-growing companies

Northwind Orbital Lumen Hexa Quaystone Pivotal
Features

Everything your team needs to reply faster

Built for teams that outgrew a shared mailbox and a tangle of forwarded threads.

Collision-free assignment

See who's typing in real time and auto-assign threads by rules. Two people never reply to the same customer again.

Internal notes and @mentions

Loop in a teammate with a private note right on the thread. Decide the answer together before the customer ever sees it.

Saved replies and macros

Answer common questions in one click. Snippets stay consistent across the team and update everywhere at once.

Every channel, one place

Email, live chat, WhatsApp, and social DMs all land in the same inbox so nothing slips through a forgotten tab.

Reports that managers read

Track response time, resolution rate, and workload by agent. Spot a backlog forming before it becomes a queue.

SSO and granular roles

SAML sign-on, audit logs, and per-inbox permissions keep customer data locked down as the team scales.

How it works

Live in an afternoon, not a quarter

No migration project, no consultants. Connect your channels and start replying together today.

1

Connect your channels

Forward your support address or connect Gmail, Outlook, chat, and social in a couple of clicks.

2

Invite your team

Add teammates, set roles, and build simple rules to route each conversation to the right person.

3

Reply as one team

Assign, collaborate on a note, and send. Cohere keeps everyone in sync and the customer never repeats themselves.

42%
Faster first response
3.5h
Saved per agent each week
2,400+
Support teams onboard
99.9%
Uptime, last 12 months
“
We replaced a shared mailbox and three side conversations in chat with Cohere. Our response time dropped by half in the first month, and nobody answers the same ticket twice anymore.
PM Priya Mehta Head of Support, Orbital
Pricing

Simple pricing that scales with your team

Every plan includes the shared inbox, unlimited conversations, and a 14-day free trial.

Monthly Annual Save 20%
Starter
For small teams getting their support out of a personal inbox.
$15/ user
per month, billed monthly
Start free trial
  • Up to 3 inboxes
  • Email and live chat
  • Internal notes and @mentions
  • Saved replies
Most popular
Team
For growing teams that need routing, reports, and integrations.
$35/ user
per month, billed monthly
Start free trial
  • Everything in Starter
  • Unlimited inboxes and channels
  • Rule-based auto-assignment
  • Reporting and workload views
  • CRM and Slack integrations
Enterprise
For larger teams that need security, SLAs, and control.
Custom
annual contract, volume pricing
Talk to sales
  • Everything in Team
  • SAML SSO and audit logs
  • Granular roles and permissions
  • Dedicated success manager
  • 99.9% uptime SLA
Get started

Bring your support team into one inbox today

Join 2,400+ teams replying faster, together. Free for 14 days, set up in an afternoon.

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No credit card required