Shared team inbox for customer support

Every customer conversation, handled as one team.

Cohere brings email, live chat, and social into a single shared inbox — with assignments, collision detection, and automation — so your team replies faster and nothing ever slips through.

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  • 14-day free trial
  • No credit card required
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First response: 3m 12s38% faster this month

Trusted by 4,000+ support teams worldwide

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Why Cohere

Everything a busy support team needs

Stop stitching together forwarding rules and sticky notes. Cohere gives your whole team one calm, organized place to take care of customers.

Every channel in one place

Email, live chat, WhatsApp, and social mentions land in a single queue. No more tab-juggling, forwarding chains, or threads lost in someone's personal inbox.

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Collision detection, built in

See exactly who's viewing or replying to each conversation in real time. Drafts sync live, so two teammates never send two different answers again.

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Routing on autopilot

Auto-assign by keyword, language, or round-robin. Set SLAs and business hours once, and let Cohere keep every queue honest — even while you sleep.

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How it works

Live in minutes, calm by lunch

No migration project, no consultants, no downtime. Three steps and your team is working from one shared truth.

1

Connect your channels

Forward your support addresses and drop in the chat widget. Existing history imports automatically — customers never notice a thing.

2

Triage together

Assign owners, add tags, and leave private notes right on the thread. Everyone sees the same queue, the same context, instantly.

3

Resolve & learn

Track first-response time, CSAT, and teammate workload on live dashboards — and get a little faster every single week.

2.4M+

conversations resolved every month

38%

faster first response in the first 30 days

99.99%

uptime, backed by a contractual SLA

4.8/5

average rating across review platforms

“We went from a shared password doc and a drowning Gmail label to a calm, organized queue. First-response time dropped 40% in our first month — and nobody asks ‘is anyone on this?’ anymore.”

SM Sofia Marchetti Head of Customer Experience, Brightline

Pricing

Simple pricing that scales with your team

Start free for 14 days. Upgrade, downgrade, or cancel whenever you like — your data is always yours.

Starter

For small teams getting their first shared inbox off the ground.

$19
per teammate / month · billed monthly
  • 1 shared inbox
  • Email + live chat channels
  • Collision detection & private notes
  • Up to 3 teammates
  • 30-day conversation history
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Most popular
Growth

For growing teams that need automation, SLAs, and real reporting.

$49
per teammate / month · billed monthly
  • Everything in Starter, plus:
  • Unlimited teammates & inboxes
  • Automations, routing & SLA rules
  • CSAT surveys & live dashboards
  • 1-year history & exports
Start free trial
Scale

For organizations with advanced security and support needs.

$99
per teammate / month · billed monthly
  • Everything in Growth, plus:
  • SSO / SAML & SCIM provisioning
  • Custom roles & permissions
  • Dedicated success manager
  • Unlimited history & audit log
Talk to sales

All plans include unlimited customers, two-factor authentication, and GDPR-ready data processing. Need something custom? Talk to our team.

Ready to answer as one team?

Join 4,000+ support teams who traded inbox chaos for calm. Set up in minutes — your customers will notice the difference by tomorrow.

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14-day free trial · No credit card required · Cancel anytime