Unified shared inbox
Pull email, live chat, and social messages into one queue. Assign, tag, and resolve without losing context.
Shared team inbox
Cohere unifies email, chat, and social into a single shared inbox so your team can reply faster, stay aligned, and never drop a customer thread.
14-day free trial · No credit card · Setup in minutes
Trusted by support teams at
Features
Stop juggling tabs and inboxes. Cohere keeps conversations, context, and teammates together.
Pull email, live chat, and social messages into one queue. Assign, tag, and resolve without losing context.
Internal notes, @mentions, and collision detection so two agents never reply to the same customer twice.
Route by priority, auto-tag topics, and apply SLAs so urgent issues surface first and never go cold.
How it works
Connect your channels, invite the team, and start resolving—without a lengthy implementation project.
Link email, chat widgets, and social accounts in a few clicks. Cohere syncs history automatically.
Add agents, set roles, and define routing rules so the right person always sees the right conversation.
Collaborate in real time, hit your SLAs, and track performance with clear dashboards from day one.
“Cohere replaced three tools for us. Our team finally works from one inbox, collision detection alone saved hours every week, and customers notice the difference.”
Pricing
Start free, upgrade when you’re ready. Every plan includes a 14-day trial of Growth features.
Essential shared inbox for lean support squads getting started.
Automation, SLAs, and collaboration built for high-volume support.
Security, scale, and support tailored to complex support orgs.
Join hundreds of teams who reply faster and work better together with Cohere.