True shared ownership
Assign conversations, leave internal notes, and see who’s typing—so no customer falls through the cracks or gets three replies at once.
Shared team inbox
Cohere unifies email, chat, and social messages into one collaborative inbox—so your team replies faster, never double-handles tickets, and always sounds on-brand.
14-day free trial · No credit card · SOC 2 ready
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Features
Stop juggling tabs and shared inboxes. Cohere gives you clarity, ownership, and speed—without the chaos.
Assign conversations, leave internal notes, and see who’s typing—so no customer falls through the cracks or gets three replies at once.
Email, live chat, and social DMs land in a single queue with smart routing, tags, and SLAs that match how your team actually works.
Saved replies, AI-assisted drafts, and collision detection keep response times low and quality high—even when volume spikes.
How it works
Connect your channels, invite the team, and start closing conversations—usually in under an afternoon.
Link support email, chat widget, and social accounts with secure OAuth. Cohere pulls history so nothing is lost.
Add agents, set roles, and define routing rules. Everyone sees the same source of truth from day one.
Collaborate on tickets, hit SLAs, and measure CSAT—while customers get one clear, on-brand voice.
Cohere replaced three tools and a spreadsheet. Our team finally has one place to work—and customers notice the difference in speed and consistency.
Pricing
Start free, upgrade when you’re ready. Every plan includes core inbox features and unlimited history.
For small teams getting out of shared inboxes.
For growing support orgs that need automation.
Security, scale, and support for large teams.
Get started
Join teams who cut response times and double-handling with Cohere. Try it free for 14 days—no credit card required.