Customer support, unified

Every customer conversation, moving forward.

Cohere brings email, chat, and social messages into one calm, collaborative inbox—so your team can give every customer a better answer, faster.

Start your free trial See how it works
No credit card required · 14-day free trial
Cohere · Acme Support

Assigned to me 8

Newest first ▾
ML
Maya Lin
Question about my workspace billing
2m
JP
Jordan Patel
Can I add another teammate?
12m
SM
Sofia Miller
Having trouble with the mobile app
24m
RC
Ravi Chandra
Feature request: export reports
38m
EB
Ella Brown
Help connecting our account
1h
Team is collaborating
on Maya's conversation
Reply drafted
Trusted by support teams who care deeply.
northstar Morrow LUMA silo Hearth
Designed for momentum

Support that feels like one team.

Less switching tabs. Less repeating context. More room for thoughtful, human support.

One shared inbox

Bring email, live chat, social, and contact forms into a single place your whole team can trust.

Collaborate in context

Leave private notes, assign owners, and write together without ever exposing the internal conversation.

Stay one step ahead

Smart routing and clear SLA views ensure the right person sees the right conversation at the right time.

A calmer workflow

From incoming to taken care of.

Cohere keeps the work visible and the handoffs effortless, from a customer's first note to a resolved conversation.

01

Connect your channels

Plug in the places customers already reach you. Setup takes minutes, not months.

02

Route with intention

Use rules, views, and assignments to get every message to the teammate best equipped to help.

03

Resolve together

Share knowledge and context in the thread, then close the loop with a clear, personal response.

Better support is measurable.

38%
faster first response time
2.4×
more conversations resolved
94%
average customer satisfaction
“
Cohere gave our support team the shared context we were missing. We respond faster, but more importantly, we sound like one company.
AK
Amelia Kim
Head of Customer Experience, Northstar
Simple, transparent pricing

Start small. Grow with confidence.

Every plan includes a 14-day free trial. No setup fees, no surprises.

Starter
For small teams building a better support habit.
$19/ seat / month
Start free trial
  • Up to 5 channels
  • Shared inbox & assignments
  • Basic reporting
Most popular
Team
For growing teams ready to move in sync.
$39/ seat / month
Start free trial
  • Unlimited channels
  • Automation & routing rules
  • Advanced team insights
  • Priority support
Scale
For support organizations with complex needs.
Let's talk
Contact sales
  • Everything in Team
  • Custom roles & permissions
  • Dedicated success manager

Give every customer a clear path forward.

Join thoughtful support teams making every conversation count with Cohere.

Start your 14-day free trial