Cohere
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Built for modern support teams

Customer support, in sync.

Bring every customer conversation into one shared inbox. Collaborate behind the scenes, automate the busywork, and deliver remarkably human support.

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Avery M. 2m
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Thanks for your help!
Question about my workspaceAvery Morgan · avery@northstar.co
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AM
Avery Morgan Hi team! Could you help me invite the rest of our support agents to our new workspace?
@Maya I can take this one — looks like they just need the admin invite link.
MC
Maya from Cohere Absolutely, Avery! I’ve added the steps below. Your team can be up and running in just a minute.
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Trusted by customer-first teams at
One inbox, one team

Everything your team needs to deliver exceptional support

Replace scattered channels and messy handoffs with one calm, collaborative workspace built around your customers.

A truly shared inbox

Manage email, chat, and social messages together. Assign owners, prevent duplicate replies, and keep every conversation moving.

Explore the inbox

Effortless collaboration

Use private notes, @mentions, and live presence to solve customer questions together without forwarding another email.

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Automation that helps

Route conversations, prioritize urgent requests, and handle repetitive tasks automatically while your team stays in control.

Discover automation
How it works

From scattered to streamlined in three simple steps

Connect your channels, invite your team, and start helping customers better today.

1

Connect your channels

Forward your support email and connect live chat or social accounts in just a few clicks.

2

Bring in your team

Invite teammates, define roles, and set smart routing rules that fit the way you work.

3

Support together

Reply faster, collaborate naturally, and see exactly where every customer request stands.

Better support, by the numbers.

Real outcomes from teams that made the switch to Cohere.

42% faster first response
31% fewer internal handoffs
96% average CSAT score
Northstar Customer operations, simplified
“
Cohere gave our team a shared rhythm. We cut response times almost in half, but more importantly, customers can feel that everyone is on the same page.
EO
Elena Ortiz VP of Customer Experience, Northstar
Simple pricing

A plan that grows with your team

Every plan includes a 14-day free trial. No setup fees, no long-term contract, and no surprises.

Starter

For small teams creating a better support foundation.

$19/ user / month
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What’s included
  • Up to 5 team members
  • 2 shared inboxes
  • Email and live chat
  • Basic reporting
  • Saved replies
Most popular

Scale

For growing support teams that need smarter workflows.

$39/ user / month
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Everything in Starter, plus
  • Unlimited team members
  • Unlimited inboxes
  • Workflow automation
  • Advanced reporting
  • CSAT surveys and SLAs

Enterprise

For organizations that need security and control at scale.

Custom
Talk to sales
Everything in Scale, plus
  • SAML SSO and SCIM
  • Custom roles and permissions
  • Audit logs and data controls
  • Dedicated success manager
  • Priority support

Prices shown in USD and billed annually. Monthly billing is also available.

Make every customer conversation count.

Join thousands of customer-first teams using Cohere to work together, respond faster, and build lasting relationships.

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