The shared inbox for modern support

One inbox.
Every customer
cared for.

Cohere brings email, chat, and social messages into one calm workspace, so your whole team can reply faster without losing the human touch.

Start your free trial See how it works
14 days free No credit card Set up in minutes

Trusted by teams
who put customers first

Less juggling, more helping

Everything your team needs to support customers together.

One clear place to see every message, share the work, and keep the full customer story close at hand.

Every channel, one view

Bring customer conversations together without switching tabs or letting messages slip through the cracks.

Email Live chat Social

Ownership without chaos

Assign, mention, and route conversations automatically so the right person always knows what to do next.

AM Assigned automatically Alex Morgan · Billing team

Context that stays attached

See past conversations, customer details, and team notes beside every reply—no detective work required.

Customer since 2022 Profile
3 previous conversations History
Priority account Segment
Up and running, fast

A calmer support workflow in three steps.

Connect the tools you already use, invite your team, and start giving every customer a coordinated answer.

01

Connect your channels

Forward your support email, add chat, and connect the places your customers already reach you.

Email Chat Social
02

Shape your workflow

Create teams, ownership rules, and service goals that match the way your support operation works.

Routing SLAs Roles
03

Reply as one team

Collaborate behind the scenes, answer with full context, and learn from every conversation.

Notes Reports Insights
Results that customers feel

Make support faster without making it feel less personal.

Typical results reported by growing support teams after their first 90 days with Cohere.

47%

faster first response times across every channel

12h

saved per support agent every month

94%

average customer satisfaction score

2.3×

more conversations handled without added headcount

Northstar
“Before Cohere, customer context lived in five different places. Now anyone can pick up a conversation and make it feel personal.”
MC Mara Chen VP of Customer Experience, Northstar
Clear, predictable pricing

Start simple. Scale when you’re ready.

Every plan comes with a 14-day free trial. No setup fees, no long-term contract, no surprises.

Starter

For small teams building a thoughtful support practice.

$ 18 per seat / month billed monthly
Start free
Everything you need to begin:
  • Email and live chat
  • Unlimited shared inboxes
  • Assignments and collision detection
  • Saved replies
  • Basic support reports
Most popular

Team

For growing support teams ready to work smarter together.

$ 42 per seat / month billed monthly
Start free
Everything in Starter, plus:
  • All messaging channels
  • Smart routing and assignment rules
  • Custom workflows and SLAs
  • Advanced reporting
  • 50+ native integrations

Scale

For established organizations with advanced security needs.

Custom
Talk to sales
Everything in Team, plus:
  • Single sign-on and SCIM
  • Advanced roles and permissions
  • Audit logs and data controls
  • Custom reporting and exports
  • Dedicated success manager

All prices are in USD. Upgrade, downgrade, or cancel at any time.

Turn every reply into a reason to stay.

Give your team one calm place to deliver the fast, personal support your customers remember.

Start your free trial Book a demo