Unified conversations
Collect email, chat, form submissions, and social messages in a single queue with clean customer history.
Shared team inbox for customer support
Resolve every customer conversation as one team.
Cohere brings support email, chat, and internal notes into one calm workspace—so teams can triage faster, avoid duplicate replies, and deliver consistently helpful answers.
No credit card required. Set up your first shared inbox in under five minutes.
Open
VIP
Acme Co.2m
Billing plan question
Assigned
Northstar8m
SLA export request
Brightdesk21m
Login troubleshooting
Orbit Labs1h
Feature feedback
Billing plan question
support@acme.example
M Maya
Hi team, can you confirm if our plan includes priority support for all workspaces?
Yes — your Growth plan includes priority support across every workspace. I’ve attached the plan summary here.
Perfect. Could you send the invoice to finance too?
Collision-free replies
See who is viewing, drafting, or owning each thread before anyone hits send.
Trusted by growing support teams at
Northstar
Acme
Orbit
Lumen
Brightdesk
Features
Everything your team needs to share the queue.
Replace scattered inboxes and status pings with one collaborative command center for every customer conversation.
Team ownership
Assign threads, leave private notes, mention teammates, and track accountability without forwarding emails.
Actionable reporting
Monitor response times, backlog health, CSAT, and workload trends before small issues become escalations.
How it works
From messy inbox to smooth handoff in minutes.
Cohere is designed to fit the way support teams already work—without a long implementation project.
Connect your channels
Forward support email, add chat, or plug in forms. Cohere automatically organizes new messages into shared queues.
Collaborate in context
Use assignments, internal notes, saved replies, and collision detection to answer quickly with confidence.
Improve every week
Review team metrics, spot bottlenecks, and refine workflows with rules that keep your inbox under control.
42%
faster first response
31%
fewer duplicate replies
4.8/5
average CSAT tracked
12k+
conversations resolved daily
Cohere gave our support team one source of truth. We stopped stepping on each other’s replies and cut our Monday backlog in half.
Jordan Rivera
Head of Customer Experience, Northstar
Pricing
Simple plans that scale with your queue.
Start small, invite the team, and upgrade when you need deeper automation and reporting.
Starter
For small teams moving support out of a personal inbox.
$19 / seat
- 2 shared inboxes
- Email and contact forms
- Assignments and notes
- Saved replies
- Basic reporting
Growth
For scaling support teams that need automation and visibility.
$39 / seat
- Unlimited shared inboxes
- Email, chat, and social channels
- Collision detection
- Rules and workflow automation
- CSAT and SLA reporting
Enterprise
For larger organizations with advanced security needs.
Custom
- Dedicated success manager
- Advanced permissions
- SSO and audit logs
- Custom data retention
- Priority implementation
Give your customers faster answers tomorrow.
Launch Cohere with your team today and turn every shared inbox into a clear, accountable support workflow.