Shared team inbox for support

Resolve every customer conversation as one team.

Cohere replaces scattered support aliases with a calm, collaborative workspace where every message is owned, every note is visible, and every SLA stays on track.

Start free for 14 days See how it works
  • No credit card required
  • Set up in one afternoon
  • Built for B2B support

Trusted by support teams at

Northstar Vela Kinetic Atlasly Relay

Features

Everything your support team needs to answer with confidence.

Bring email, chat, social, and form submissions into one queue designed for fast triage and thoughtful replies.

One queue for every channel

Connect shared email, live chat, and forms so every customer request lands in a single prioritized workspace.

Collision-free teamwork

Assign owners, add private notes, see who is viewing a thread, and hand off work without duplicate replies.

SLAs and reporting built in

Track first response, resolution, backlog, and workload trends before small issues become escalations.

How it works

From scattered inboxes to a shared support desk in three steps.

1

Connect your channels

Forward support aliases, embed chat, and import forms. Cohere preserves history and starts organizing requests instantly.

2

Triage and assign

Use rules, tags, and ownership to route each conversation to the right person with the right context.

3

Reply, learn, improve

Collaborate on responses, measure outcomes, and turn recurring questions into better docs and automations.

42%

faster first response after consolidating support queues.

31h

saved each month by removing manual forwards and status checks.

98%

SLA adherence with ownership, reminders, and priority routing.

4.8

average teammate satisfaction from calmer daily workflows.

3.2x more conversations resolved before escalation.
Cohere gave support, success, and product a single place to work. We stopped forwarding threads and started resolving issues before they escalated.
Marin Ellis VP Customer Experience, Northstar Cloud

Pricing

Plans that scale with your support team.

Start simple, then add advanced routing, reporting, and security as your customer base grows.

Starter

For small teams moving out of a shared email alias.

$19/user/mo
Start Starter
  • 2 shared inboxes
  • Email and form channels
  • Assignments and tags
  • Saved replies
  • Standard support
Most popular

Team

For growing B2B teams that need speed and visibility.

$39/user/mo
Start Team
  • Unlimited shared inboxes
  • Email, chat, and social channels
  • Collision detection
  • SLAs and automations
  • Team performance reports

Scale

For support organizations with advanced controls.

$79/user/mo
Talk to sales
  • Advanced routing rules
  • Custom roles and permissions
  • SSO and audit logs
  • Data exports
  • Priority onboarding

Bring every support conversation together.

Give your team one calm place to triage, collaborate, reply, and improve the customer experience.

Start your free trial Book a demo