SJ
Sarah J. — double charge
Need a refund on our annual plan before the invoice closes.
Shared inbox for customer support
Make every customer feel like your only customer.
Cohere brings shared context, smart assignment, and calm automation into one team inbox—so support moves faster without losing the human touch.
Search tickets, users, tags
AR
Ari R. — sync error
Webhook stopped updating contacts after yesterday’s release.
LP
Lina P. — seat upgrade
Can we add three more seats to the Growth workspace?
Sarah Patel
Northstar · In progress
Hi! I was charged twice this morning. Could you help fix it?
Absolutely — I’m checking the ledger now and will get this sorted today.
Thanks. I can send a screenshot if that helps.
Found it. We’ve refunded the duplicate charge and flagged the invoice to prevent a repeat.
Trusted by fast-moving support teams
Teams use Cohere to keep every conversation visible, every handoff clean, and every customer answered with confidence.
◆Northstar
◆Luma
◆Fieldline
◆Orbit
◆Pioneer
◆Aster
Features
Everything your team needs to support customers together.
Cohere keeps the inbox calm and coordinated with tools designed for speed, visibility, and thoughtful collaboration.
Shared context in every thread
Assign, mention, and resolve without jumping between tools. Everyone sees the same customer history, notes, and status at a glance.
Routing that handles the busywork
Smart rules triage every incoming message, prioritize urgent issues, and send work to the right teammate in real time.
Reporting your team will actually use
Track response times, CSAT, and workload balance with simple dashboards that keep managers and agents aligned.
How it works
From chaos to clarity in three simple steps.
Set up Cohere once, let it organize the work, and respond with confidence from a single shared workspace.
1
Connect your channels
Bring email, chat, and web forms into one inbox so every conversation is easy to find and simple to own.
2
Let Cohere triage and assign
Use rules, tags, and priority settings to route requests automatically to the right person or team.
3
Reply together and close faster
Collaborate on tricky cases, keep customers updated, and resolve work with fewer handoffs and no missed context.
Metrics
Support teams that use Cohere move faster, and stay calmer doing it.
Average results from teams on the Growth plan, after switching to a shared inbox built for collaboration.
42%
faster first response times
vs. old inbox workflows
28%
fewer missed messages
across all channels
4.9/5
average CSAT score
for Cohere customers
18 hrs
saved per week per team
from automation and routing
Testimonial
Built for teams that need speed without losing the human touch.
Cohere helps support leaders keep the team in sync, even when message volume keeps climbing.
We swapped three scattered inboxes for Cohere and immediately got our evenings back. Every message is visible, every handoff is clean, and the team can finally focus on helping people instead of hunting for context.
MC
Maya Chen
Head of Support, Northstar
1 day
to migrate from an old shared mailbox
91%
of tickets resolved without escalation
Zero
missed handoffs in the first month
Pricing
Choose the plan that matches your support rhythm.
Simple pricing, no long-term contracts, and room to grow as your team and volume increase.
Starter
$19/seat /mo
For small support teams getting organized in one shared inbox.
- Up to 3 shared inboxes
- Email and web form support
- Basic assignment rules
- 5 integrations
Growth
Most popular
$49/seat /mo
For scaling support teams that want automation, visibility, and collaboration.
- Unlimited teammates
- All channels in one inbox
- Automation rules and tags
- CSAT and team reporting
Scale
$99/seat /mo
For teams that need advanced controls, security, and custom support workflows.
- SSO and audit logs
- Custom SLAs and permissions
- Dedicated customer success
- Priority onboarding
Ready to bring every support conversation into one calm, shared inbox?
Start Cohere today and give your team the tools to collaborate, route, and resolve customer work without the usual inbox chaos.