Cohere brings email, chat, and social messages into a single collaborative inbox — so your support team can answer faster, together, without anyone stepping on each other.
Trusted by 2,400+ support, success, and operations teams
Cohere replaces the chaos of forwarded emails, CC loops, and side-channel Slack threads with one calm, shared workspace.
Email, live chat, SMS, WhatsApp, and social DMs all flow into a single thread per customer — nothing slips between tools.
Learn more →See who's viewing or replying in real time. No two agents ever send competing answers to the same customer again.
Learn more →Cohere reads the thread, your macros, and past resolutions — then drafts a on-brand reply your agents just approve and send.
Learn more →No migration project. No IT ticket. Connect what you already use and start answering together today.
Forward your support email, plug in your chat widget, and link social accounts. Cohere pulls every conversation into one view automatically.
Add teammates, set roles, and create inboxes per department. Assign by expertise, workload, or customer tier with smart round-robin rules.
Use saved replies, AI drafts, and internal notes to answer fast. Track CSAT, response time, and resolution rate from one dashboard.
Average results from 380 customers in their first 90 days.
"We cut average reply time from 9 hours to under 2 in our first month. The shared inbox finally ended the war between support and success over who owned what. Cohere just makes the work visible."
Start free for 14 days. Keep your number, keep your history, cancel anytime.
For small teams getting started with shared inbox.
For growing teams that need automation and insight.
For larger teams with security and compliance needs.
Join 2,400+ teams who replaced inbox chaos with calm, collaborative support. Set up in five minutes — free for 14 days, no credit card.
SOC 2 Type II · GDPR · HIPAA-ready