Unite support, sales, and success workspaces. Manage customer emails, chats, and social channels seamlessly inside Cohere.
Hey team, is there a way to auto-route issues tagged #urgent directly to our Slack channel?
Hey @lexi, I can write a webhook rule for this. Let's reply to Sarah and let her know it's ready.
Drafting reply: "Hi Sarah! Yes, you can configure an automated rule in Settings > Routing..."
Trusted by fast-growing customer-centric teams worldwide
Ditch the forwards, CCs, and bcc chaos. Cohere provides unified collaboration tools so you can hit zero inbox as a team.
See exactly who is typing, reading, or replying in real-time. Never duplicate responses or step on each other's toes again.
Tag teammates, write internal notes, and construct response drafts collaboratively right inside customer message threads.
Apply automated assignment rules, SLA reminders, and intelligent triage to auto-route issues to subject-matter experts instantly.
No long sales cycles or complicated implementation. Streamline your team inbox operations in under 15 minutes.
Sync your shared email addresses (support@, help@), embed our live chat widgets, or connect social profiles in one click.
Add your teammates, organize them into specialized groups (e.g., technical tier-2, billing), and configure routing preferences.
Collaborate on drafts, run pre-written macro replies, assign threads, and track team analytics to crush response time benchmarks.
"Before Cohere, managing support was an absolute nightmare of forwarded emails, missed tickets, and customer frustration. With Cohere, our response times dropped from 24 hours to 10 minutes, and our customer satisfaction score shot up from 82% to 98%."
Choose the perfect plan for your collaborative customer operations. Switch plans or cancel anytime.
Perfect for growing teams getting started with a shared inbox.
Our standard plan for established teams scaling their operations.
Designed for organizations requiring maximum control and compliance.
Join over 10,000+ support, sales, and operations teams using Cohere to delight their customers. Fully loaded with a risk-free 14-day trial.