Frequently Asked Questions
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We offer a full refund within 30 days of purchase. Contact support with your order number and the amount will be returned to your original payment method within 5 business days.
Standard shipping takes 3 to 7 business days within Australia and 7 to 14 business days internationally. A tracking link is emailed as soon as your order leaves the warehouse.
Yes, as long as the order has not shipped. Reply to your confirmation email or call us and we will update the items or the delivery address at no charge.
Email support is monitored seven days a week, with replies within 24 hours. Phone support is available Monday to Friday, 9am to 5pm.