Shared team inbox

Customer support, finally on the same page

Cohere turns support@ into a shared inbox your whole team works from - with clear ownership, real-time collision detection, and replies that never slip through the cracks.

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Trusted by 2,400+ support teams

Northwind Apex Labs Gridwork Lumina Summitly Orbital
Why Cohere

Everything a support team needs, nothing it doesn't

Built for teams of 3 to 300 who answer real customers every day - without the weight of an enterprise help desk.

Clear ownership, zero collisions

Every conversation has one owner. See who's viewing and typing in real time, so two people never send the same customer two different answers.

Private notes and @mentions

Discuss tricky tickets right next to the customer thread. Loop in engineering with an @mention instead of forwarding email chains around.

Reports that drive the standup

First-reply time, resolution time, volume by tag, load per teammate - live dashboards that show where the queue is heating up before SLAs slip.

How it works

From chaotic inbox to calm queue in three steps

No migration project, no consultants. Most teams are answering from Cohere the same afternoon they sign up.

1

Connect your addresses

Point support@, billing@, and hello@ at Cohere. Existing history imports automatically and nothing changes for your customers.

2

Set your routing rules

Auto-assign by keyword, customer, or round-robin. Tag billing questions, escalate outages, and snooze the rest until it matters.

3

Reply as a team

Everyone works one prioritised queue with shared drafts, saved replies, and full context - so every answer sounds like your best answer.

41%faster first replies, on average
2,400+support teams run on Cohere
18Mconversations resolved last year
99.98%uptime over the past 12 months
“We went from a shared Gmail login and constant ‘who's got this?’ Slack pings to a queue that runs itself. First-reply time dropped from 9 hours to under 2, and nobody has double-replied to a customer since the day we switched.”
Maya Okafor Head of Customer Experience, Gridwork
Pricing

Simple pricing that scales with your team

Every plan starts with a free 14-day trial. No credit card, no setup fees, cancel anytime.

Starter

For small teams getting out of the shared-login mess.

$12per user / month
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  • 2 shared inboxes
  • Assignments & collision detection
  • Private notes & @mentions
  • Saved replies
  • Email support
Most popular
Growth

For teams that need routing, reporting, and integrations.

$29per user / month
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  • Unlimited shared inboxes
  • Everything in Starter
  • Routing rules & round-robin
  • SLA targets & reporting dashboards
  • Slack, Shopify & API integrations
  • Priority support
Scale

For larger orgs with security and compliance requirements.

$55per user / month
Talk to sales
  • Everything in Growth
  • SAML SSO & SCIM provisioning
  • Audit log & data residency options
  • Custom roles & permissions
  • 99.9% uptime SLA
  • Dedicated success manager

Prices in USD, billed annually. Monthly billing available at +20%. Nonprofits get 30% off - just ask.

Give your team one inbox that just works

Join 2,400+ support teams answering faster, together. Set up Cohere in minutes and see the difference this week.

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Free for 14 days · No credit card required · Cancel anytime