Cohere unifies email, chat, and social into a single shared inbox — so your team answers faster, never collides on replies, and no ticket slips through the cracks.
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Trusted by 2,000+ support teams worldwide
Stop forwarding emails and pasting Slack threads. Cohere gives everyone the same view, the same context, and the same superpowers.
See who's viewing and typing in real time. Assign owners, @mention teammates in private notes, and never send two replies to the same customer again.
Route conversations by keyword, channel, or workload. Trigger SLAs, snooze follow-ups, and let saved replies handle the repetitive 40% — your team handles the rest.
First-response time, resolution rate, CSAT, and per-agent workload — in dashboards designed for Monday standups, not analyst decks.
Forward your support@ address, plug in live chat, and link social accounts. Everything flows into one queue — no migrations, no downtime.
Add teammates with one click. Set roles, teams, and routing rules so the right conversation always lands with the right person.
Reply, assign, tag, and resolve — with full customer history at your side. Watch response times drop by the end of week one.
We went from drowning in a shared Gmail login to a support operation that actually scales. Our first-response time dropped from 9 hours to under 90 minutes — and my team finally logs off on time.
Every plan starts with a 14-day free trial. No credit card required, no per-ticket fees, ever.
For small teams getting organised.
For teams ready to move faster.
For larger orgs with advanced needs.
Join 2,000+ support teams who answer faster, collaborate better, and never let a customer fall through the cracks.
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