◆ New: AI-Powered Routing
Cohere brings your entire support team into a single, intelligent inbox. Assign, collaborate, and resolve tickets faster — without stepping on each other's toes.
Why Cohere
No more scattered emails, missed replies, or confusion about who's handling what.
All customer conversations — email, chat, and social — flow into one intelligent inbox. No more switching tabs or forwarding threads.
AI-powered routing ensures each ticket reaches the right teammate instantly — based on skills, availability, and workload.
Track response times, resolution rates, and team performance with live dashboards. Spot bottlenecks before they escalate.
How It Works
Cohere plugs into your existing tools so your team can hit the ground running.
Link email, live chat, Slack, and social accounts in just a few clicks. All messages land in Cohere automatically.
Assign tickets, leave internal notes, and @mention teammates — all without the customer seeing the back-and-forth.
Suggested replies, automatic tagging, and smart prioritization help your team close tickets in record time.
Testimonials
Cohere transformed how our support team operates. We cut response times in half and our CSAT scores have never been higher. The shared inbox and collision detection alone are worth it.
Pricing
Start free, upgrade when you're ready. No hidden fees or annual lock-in.
For small teams getting started.
per month
For growing support teams.
per month
For large organizations with advanced needs.
tailored pricing
Join 12,000+ teams using Cohere to deliver faster, smarter customer support — from one shared inbox.