Cohere brings all your support channels into one shared team inbox — so your whole team can reply, collaborate, and close conversations faster than ever.
Trusted by support teams worldwide
Cohere unifies your channels, automates busywork, and keeps everyone in the loop — so you can focus on customers.
Email, chat, social, and forms in one place — assign, tag, and reply without switching tabs.
Internal notes, mentions, and collision detection — so two agents never answer the same ticket.
Eliminate repetitive typing with snippets, macros, and templates — reply in seconds, not minutes.
Built-in live chat widget with proactive triggers — turn visitors into happy customers instantly.
Auto-detect and translate conversations — support your global customer base without hiring polyglots.
Real-time dashboards, CSAT scores, and trend reports — make data-backed decisions to improve support.
Link email, chat, social media, and contact forms in under 2 minutes — no code needed.
Add agents, set roles, and configure routing rules — everyone knows exactly what to work on.
Collaborate in real time, use shared drafts, and watch your response times drop dramatically.
Faster first reply
More tickets closed
Net Promoter Score
Teams using Cohere
“Cohere transformed our support workflow. We went from chaotic email threads to a calm, organized inbox — and our customers noticed the difference immediately.”Jess Montoya VP of Customer Success, Relay Inc.
No hidden fees. No surprises. Scale as you grow.
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Join 12,000+ support teams using Cohere to deliver faster, friendlier customer service.
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